Desktop Support Specialist 2
Apply nowLocation
San Diego, CA
Type
Contract
Duration
12 months
Start Date
01/2025
Skills
ITIL, Windows 11, MacIS, CompTIA, endpoint help desk, AV support, customer service focus
Reference #
Job-11626
Job Description
We are seeking a highly motivated and skilled Global IT Support Specialist to join our dynamic team. In this crucial role, you will play a pivotal part in ensuring seamless operations and exceptional user experiences across our global organization.
* Start Date: ASAP
* Duration: Thru end of 2025
* Location: San Diego, CA (Onsite M-F)
* Pay Rate Range: $22 – $25/hr (Depending Upon Experience)
* W2 only. NO C2C / Third Party candidates.
Responsibilities:
– A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment.
– Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the Onsite support service.
– Professional, well presented and motivated individual providing support to the general user base through various communication channels.
– Deliver exceptional results by effectively handling one’s personal workload and collaborating effectively with the End User Services Team.
– Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service.
– Engage in cross-functional collaboration working with the wider Global Information Services organization to support the business and organizational changes.
– Contribute and support communication with other resolver groups in Global Information Services to ensure appropriate action is taken to resolve issues in a timely manner.
– Maintain an open mindset when it comes to sharing knowledge and offering guidance to both new and existing junior members of the End User Services team.
– Occasional requirement for after-hours support as needed (shared burden and low volume expected)
Preferred Requirements:
– Experience working in an ITIL environment
– Knowledge of Windows 11, Mac, iOS and Android operating systems
– Excellent customer service approach
– Clear and adaptive communication style
– Certifications such as CompTIA, Apple, and Microsoft are highly valued
– Knowledge of AV support, endpoint help desk, and customer service principles
Please apply today! #LI-LS1 #LI-DNI
For more information, please email: Job-11626@thecarreraagency.com